A+ Computer Hardware Training

Five days

At Course Completion

At the end of the course, students will be able to:

· Identify & install PC hardware including system boards, hard drives, CD-ROMs, tape backup drives, bus structures, memory, cooling fans & power supplies · Navigate & support DOS, Windows 3.1 and Win 95 · Dual boot 3.x & 95 · Create system backups · Navigate the Win 3.x & Win 95 registries · Install & support printers · Describe networking technologies & protocols · Understand microcomputer concepts & have extensive hands-on configuring hardware & software · Design & build systems, repair, troubleshoot & support day to day hardware problems.

Exams

This course will help the student prepare for the following exams:

• Exam 220-101, A+ Certification Core Exam
• Exam 220-102, Win/DOS Specialty Exam

 

Prerequisites

Executive 2000 fundamentals series or equivalent knowledge

Course Outline

I. Intro to Microcomputers

• Binary and Hex

II. Basic Troubleshooting Skills

• Procedural Roadmap
• Standard Policies
• Basic Tools & Documentation

III. Ohm’s Laws of Electricity

• Parallel, Series Circuits
• Voltmeters & Ammeters

IV. Microprocessor History

• 8088 – 80686(Pentium II)

V. Bus Structures

• ISA, EISA,MCA,VESA, PCMCIA,PCI & AGP

VI. Memory Management

• Optimize Available Memory
• Common Memory Errors
• XMS, EMS, HMA, UMA, conventional memory
• himem.sys, emm386.exe

VII. DOS Operating System

• Navigation, FDISK, POST
• DOS boot process

VIII. Utilizing DOS Efficiency

• DOS Versions and Variations
• CONFIG.SYS and AUTOEXEC.BAT
• Batch Programs

IX. Configuring Your Computer

• Setting up Your System
• Configuring Hardware
• Tips and Tricks
• BIOS & CMOS settings

X. Installation

• Circuit Boards
• Power Requirements
• Board Testing & Diagnostics
• Hard Drive Installation and configuration
• Floppy & Tape Drives

XI. Miscellaneous Hardware

• Communications
• Multimedia & input Devices

XII. Windows 95

• Win 95 boot process
• 95/3.1 dual boot setup
• 95 memory management
• Hardware Management using Device Manager
• Software Management
• 95 Registry
• User.dat, system.dat

XIII. Printers

• Dot Matrix, Inkjet & Laser Technologies

• Printing consumables & troubleshooting

XIV. Local Area Networks / Architecture

• Major LAN Topologies

(Bus, Star, Ring)

• Major LAN Protocols

(Ethernet, ARCnet, Token)

• Cabling & Access Methods

XV. Configuring TCP/IP

• DHCP service
• DNS
• WINS

XVI. WAN Transmission

ISDN, T1, X.25, Frame relay

XVI. Diagnostic Procedures & Safety Precautions

• Diagnostic Techniques
• Software Utilities
• Field Replaceable Units (FRU)
• Test Equipment

• Personal Safety
• ESD & EMI

• ESD protection

XVII. Preventive Maintenance

• Virus Protection
• Printers
• Cleaning Agents
• Environmental Guidelines

XVIII. Customer Satisfaction

• What Is Customer Satisfaction
• Service Management
• Managing Expectations
• Handling Difficult Customers

Disassembly

Complete Pentium System Disassembly, Reassembly and troubleshooting using Break & Fix methodology.